Tag Archives: visitor services

Leaving the Garden of Eden

At work I was known as a lifer. Museum work is exciting and I was living the dream of being in the center of the multi-disciplinary art world. I sought cultural capital, and for almost 25 years, I found it. A few months ago I walked out of meeting and said to myself “You’re not […]

My Art Institute of Chicago Squishy Jesus tour

In the late 90’s I worked at the Art Institute of Chicago for a few months. I was hired to work a variety of visitor services roles but was never actually trained for them: the AIC just dropped me off in the coat check and the other staff showed me what to do. Everything we […]

On almost missing Charlemagne’s throne in the Palatine Chapel of Aachen, a mosaic mouse and cookie king

The Palatine Chapel and throne of Charlemagne had been burning hot near the top of our travel list for years, so “Charlemagne’s throne room is closed today” was definitely not what we wanted to hear on arriving in the tourist office of Aachen after a journey of two flights and three train rides.  I had […]

How to get the best customer service from tourist information and visitor services employees: an insider view

One of your most valuable resources as a budget traveler are tourist information centers and the visitor services staff at museums and cultural centers.  The employees of these organizations are passionate about where they live and work and they are experts on what tourists need to know.  They can reliably provide you with brochures and […]